This company is a disgrace.

From top to bottom the service from Axxess is a disgrace and they have costed our company tens of thousands of Rands so far. They are now in the league of Eskom – you couldn’t get worse service from a state department, but luckily they are not a state department so there are other options and we will relocate as soon as we can again get access to our site hosted by them. I would encourage others likewise. Since five days ago we have made numerous phone calls - a lot of the time our calls were met with a message that the lines are congested. When getting through though, after holding on for ages, you get redirected, automatically and by operators, back and forth between the hosting and technical support departments, the one as *********** as the other. Each time queries are met with answers that the problems will be fixed within two hours or within the hour. Each and every promise that the assistant or a Manager will phone back at a certain time to report on the progress was dishonored. This is also not a first time – this is the umpteenth time we had a similar problem – every time without any remorse from Axxess’ side. Even giving Axxess the opportunity to rectify the situation before posting this review, made no difference in their effort to resolve the problem