They just don't care

I first opened Ticket:##72j55c34cm on 25 June 2015 with regards to poor mobile signal. Then they told me to fill some docs from MTN and return it to them, which I did. <br> <br> I have received no feedback from them or MTN. I have followed up on the ticket 4 times over the last few months with the response being no feedback from MTN on their side. <br> <br> Why is it my responsibility to get them to follow up on their service provider? If I wanted to deal with MTN, I would have gone directly to them.<br> <br> This is pathetic. My DSL I had was just as ***** with the support being in the same class. You guys let me down, again.<br> <br> I guess you get what you pay for.