They don't track data but they send endless sms in load shedding whilst data not used

This is in response to ticket: Data ***xx created on 2022-09-20 15:00:08

Please note that we cannot track how your data is used the only thing we can be able to do is to see how much data was used at a certain period of time. Please see attached the hourly break down of your data usage for the current month. We apologize for the inconvenience caused.

Regards, Alwaba Witbooi

Previous Correspondence Dear ReceiverOn Saturday 17 September 2022 I contacted Axxess as we could not connect. The coordinates were sorted at least that time our Anytime data was 43.2 load shedding has been happening twice a day usage of data has been minimal Today while our electricity was gone for 4 hours I got an sms saying we on 12 GB from 43 GB with no electricity to 12GB how????-- Kind regards