The worst service

When I started with Axxess LTE I didn't have a problem, but now for the last 2 month's hardly any service, my phone continuously scanning for wi fi network and TV just buffers most of the time, so I've probably had 4 hour's of very interrupted service in 2 month's I've reported this constantly to be told do this do that and all sorts, denying it was their problem . I even bought a new router in case that was the problem. I now don't even get replies to my complaints, nothing changes or improves yet they still want cancellation notice Absolutely disgusting service which seems to be the same whoever you go to, just keep paying for no service