THE MOST PATHETIC RUN BUSINESS. DO NOT DEAL WITH AXXESS!

I have been trying to simply move an existing account from my husbands account to mine. He has emailed them twice and I have emailed them. Exactly as they requested and for the life of Axxess they simply cant get it. The responses to my queries are SO bad and vague and unhelpful I feel like I am being pranked on one of those tv shows to see at which point you'll realise its all a joke. If I dont get this sorted today I will just cancel the whole thing. NOW THEY HAVE CANCELLED THE SERVICE AND SAY THEY NEED TO INSTALL A NEW LINE WHEN I ALREADY HAVE A LINE.