1 reviews | Active since Jul 2010
the digital manure playground
my internet was down since 17th jan and was restored only recently,about a week back.axxess MADE me pay month end of Jan for a service they could not provide or else they cut services.I paid.they said only after telkom gives feedback on rebate then they will refund me.AGAIN they request FULL payment this month for something they failed to provide.after speaking to anike/a i merely asked if SHE were in the same boat,would she pay for something she did not receive?she brazenly said YES.THAT was the last straw...if it take # weeks to clear dispute,i will squeeze in as many reports here about your turd service as WELL as cancel my subscription with you.LASTLY,if a customer complain,get a clue,PHONE them,dont just give copy paste nameless replies.get a clue about customer services.and if your combo is advertised as R299...then *&^%$# CHARGE R299 not R315.sadly misleading
Thank you for your post. We need you to pay for your service with us, because Telkom still bills us for your line even if it is down. Once service has been restored, we know exactly how many days you had a disruption, so we can log a rebate for those days.
Our 2Mbps Combo price is R299, you currently do not have a Combo with us as your line and DSL Service is separated, hence the higher bill. Please log into your Client Control Panel and request to Combo your line and DSL service on there.
Thank you for your post. We need you to pay for your service with us, because Telkom still bills us for your line even if it is down. Once service has been restored, we know exactly how many days you had a disruption, so we can log a rebate for those days.
Our 2Mbps Combo price is R299, you currently do not have a Combo with us as your line and DSL Service is separated, hence the higher bill. Please log into your Client Control Panel and request to Combo your line and DSL service on there.