DH
Dineke H

1 reviews | Active since Jul 2016

08 Jul 2016, 08:56

The bad, and the Worst ISP

<p>First of all...</p> <p> </p> <p>I though by going with Axxess as my ISP will be a good decision, untill i found out that their services are ****!</p> <p>I signed up with them, they charged me immediately a fee without having my account details on hand. So I paid them up front for their services, this was approxiamately on the 27th of May. Then after 3 days I received my log in details for my router. 5 days past, then they charged me 400 again, and said this is for the month of June. (Usually we pay at the end of each month) anyways... They *****ed up my invoices each time. Either billing me too much or for the wrong things.</p> <p> </p> <p>That was then when emailed them and said these invoices are wrong. They mailed me back with the correct invoice and apologise.</p> <p> </p> <p>I descided to pay, but there was still a R80 to be paid, but didn't have the money. They said i must pay the R80 back before 5pm, otherwise they will cut off my services.. So i paid then around 1pm. When I got home at 5pm my father said the internet was down the whole day, thats when i realised, what they say and do is 2 different things...Then i tried to get a hold of them, by calling them, there was no anwer what soever, no support on site, NOTHING, a waste of my airtime but anyways - then I mailed them, they returned and said there is still R80 bucks to be paid.. Then I was getting frustrated because I already paid the R80 completely, but they didnt went to their admin deparment to get the proof of payment. They just assumed i never paid..</p> <p> I said to them they better put my services back on line by 7pm otherwise I will contact my legal advisor.</p> <p>Luckely they did...</p> <p> </p> <p>Then I cancelled... Hope that everything will be okey now..UNTIL,</p> <p>they mailed me and said there is something wrong with their system and that number porting back to Telkom will be delayed for 7 days... so I waited..</p> <p>I recently signed up with Afrihost. Got my details within the first day of signing up.</p> <p>Yesterday the line was faulty-no internet connection.</p> <p>I phoned telkom this morning, they said that Axxess ported back my number as a telephone line and not as n data (dsl) line..</p> <p> </p> <p>This is completely the worst ISP ever!!! Now i need to go to Telkom and sign up for a dsl line which AXXESS *****ED UP by porting it wrong.</p> <p> </p> <p>I would not advise this company as your ISP!</p> <p>RATHER GO WITH AFRIHOST OR VOX Telecom or any other except for AXXESS.</p> <p> </p>

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Replies (1)
Axxess.co.za
Axxess.co.za's reply08 Jul 2016, 10:12
Official

Hi Dineke

Thank you for taking the time to let us know about the service you received from us. We regret hearing about the poor level of service that you have received from us, we want to thank you for bringing this to our attention. This will be investigated on our side so we can see where we went wrong.