Thanks for nothing, could lose a new job thanks to you. *******

First of all we had serious issues with our 15mbps line -> I work remotely through a VPN, and could barely move the cursor if my girlfriend put netflix on. We also dropped connection regularly for a couple of second. Then we bought the most expensive router Axxess had available, as we thought maybe the current one was *******. Nope, still wrecked. Important to note we tested the Octotel line everytime and it was always smooth.

Then my girlfriend landed a job where she needs to be connected all the time with a 100mbps line as she makes calls for an international recruitment company. So we upgraded the line. However, the internet constantly drops and has been getting progressively worse over time, now hitting 5-10min interruptions. This is completely unacceptable, regardless of the line. Our router is almost outside, so that there is little interference with the concrete. Again, important to note we tested the Octotel line everytime and it was always smooth.

We have called and called, nothing helps. We lodged a ticket for the router to come get collected so Axxess can test and/or replace it. THEN THE SHIPPING DEPARTMENT IS UNAVAILAVLE BECAUSE THEIR PHONE LINES ARE BEING UPGRADED. This for me was the absolute last straw after stuglling with this issue for months. Now tell me how can we maintain an online connection for a job when we have to (a) wait for shipping and testing and (b) can't even get hold of them?

Paying R1100 for 100mbps, with the most expensive router available from Axxess, and it is by far the worst thing I have ever experienced.

I would love to get all my money back for the hours wasted on this *******. Absolute worst. Hours of phone calls, testing, purchases and stress, with potential of losing a brand new job.

Thanks for nothing Axxess