TERRIBLY useless call centre staff & utterly *********** supervisors..

<p>For more than a year I have been experiencing intermittent faults on my ADSL line (that Axxess manages on my behalf).</p> <p>This is not my first complaint on HP.</p> <p>I pay Axxess to manage my 10Meg line,</p> <p>I currently have a 1 Meg line.</p> <p> </p> <p>No matter how many times I report the issue to Axxess they simply do not follow up with Telkom.</p> <p>EVER.</p> <p> </p> <p>They submit a fault with Telkom (something I coudl do) & then leave it at that.</p> <p> </p> <p>Useless?</p> <p>Clueless?</p> <p>Functioning illiterate idiots?</p> <p>Call them what you will.</p> <p> </p> <p> </p> <p>In my humble opinion Axxess appears to employ ONLY those who failed last years matric with <11%.</p> <p> </p> <p>They:</p> <p>a) Cannot think for themselves,</p> <p>b) Can obviously not read a fault ticket.</p> <p>c) Never mind follow up on 2 or more fault tickets.</p> <p>d) Cannot update a fault ticket & update the customer.</p> <p> </p> <p> </p> <p>Jimmy (Axxess supervisor) neglected to update my ticket submitted on 10 October.</p> <p>Matthew (Another supervsior) tried his best tonight to cover Jimmy's a55 by not answering my questins and providing "oddly irrelevant" answers to my questions.</p> <p> </p> <p>So I'm thinking, perhaps,..</p> <p>Perhaps, if I get really angry and call them all kinds of nasty/rude names, perhaps they'll finally pull their fngers out of their bottoms and FIX MY LINE.</p> <p> </p> <p>But then again, perhaps it's wishful thinking from my side.</p> <p> </p> <p> </p> <p>Axxess, you peolpe are so utterly UTTERLY useless, the English language lacks the vocabulary to accurately describe your uselessness.</p> <p> </p> <p>I'll cancell my line tomorrow and get some ***eons as they will surely deliver my mail faster than you can.</p> <p> </p> <p> </p> <p> </p> <p> </p>