Terrible Support

Their sales team is great and their internet control panel is comfortable. That's about it.

1. Permanent slow speeds on Fibre account, and they're unwilling to resolve or escalate unless you put aside a full day of redundant troubleshooting of which you have to drop the network. 2. Their support takes average 5 days to give you any feedback on any fault, request or query, of which they usually come back with a dumb response where they didn't even read your request. 3. Their chat is unwilling to help, and really rude at times. 4. Their phone lines are busy almost 24/7, so you can never follow up or log a case directly. 5. If you give them any answer they don't like, they tell you to talk to someone else, but can't tell you whom and then end the conversation.

All in all, I've had better service from our Telkom ADSL in the past. And that was a line that had high attenuation and distance towards the Exchange.

We're now moving to another service provider, and already using their Fibre PPPoe account. With this account we have no issues, and getting good support.

Stay away from Axxess! Purely because their support sucks.