Terrible service with connection

What a pathetic service I have received with axxess after 7 days of not having electricity when it was back I struggled connecting to the wifi when I contacted them I was told I run out of data while I have uncapped LTE and on an ordinary month we never ran out of data which is where my consent was to why when we didn't use the wifi for 7-8 days to be told we ran out of data. Was given an.option to top it up which I didnt as the options were too expensive. Now on the 1st of Feb data was loaded till today was struggling with connections I called several times router was not connecting took the sum card out of the router to connect the phones and the tv then the simcard also couldn't connect and when it connects the was an issue with the signal. Was on the line with one of the agents for over 4 hours with no luck. Send numerous chats no one could assist with the issue. What a horrible service I have experienced.