Terrible service for a new customer

My line was suspended after one day and nobody is able to help me as the department that suspended the line does not work on weekends

I am a new customer as of the 15th of August. An invoice and payment was processed on this date with my line being activated the 16th of August. My line was suspended on the 17th and I was only notified by the agent when I called in to ask why I was unable to connect. She mentioned to me that there was a late payment on my account as I did not make payment on the 1st of August , yet I am only a customer from the 15th

I have requested escalation to a team lead and further assistance so my line can be reinstated. Axxess is blaming vuma and yet I have no communication from either party regarding the suspension.

I had even taken a step further once my line was activate and asked if I need to pay via eft or if a debit order will be processed.

I have called in multiple times and nobody can help me because the department does not work on weekends. I am disappointed that there is no process that can deal with upset and irrate customers that have not done anything wrong.

I will have to continue to wait for my line to be activated. All in all I would not recommend using this isp, urban x was my previous isp and always went above and beyond to help me