Terrible service

I have never been more dissapointed than what I am now!! This is tottaly ridiculous! I paid R1500 for the internet and this grap is more offline than on. I joined last week Thursday and I probably phoned the call centre 10 times already with the internet thats offline or not puahing out the speed its supposed to! I pay for 500/200 mbps line and need a stable connection as I am working from home. I'm loosing a nightshift salary now because the internet is off and the call centre can't assist me remotely as rhe issue is not with them and need to log a call. Meaning Ill be off for probably 24hrs now as the SMS said that's how long it will take for the reference number to be sent! I'm so sick of paying so much for a service and not getting what you paid for! Axxess you need to sort this out ASAP!! I need someone to contact me and get my internet back on!!!!