Terrible service - Don't know why I use them

<p>My ADSL line has been down for 3 weeks exactly today and all the call centre agents can do is "escalate" the issue with Telkom...</p> <p> </p> <p>Nothing has been done. No one can tell me when it will be resolved or if they have been in contact with Telkom.</p> <p> </p> <p>I honestly don't know what Axxess does.. I've paid for the line and havent had internet in 3 weeks, and all they do is just keep typing into thhe ticket system.</p> <p> </p> <p>If this does not get resolved by Saturday, I will be canceling my services.</p> <p> </p> <p>I would rather pay more to get better service.</p> <p> </p> <p>Terrible service yet again!!</p>