Terrible Service and no care attitide
<p>Firstly , I have been struggling to get proper speed from my ADSL at home. When the line was installed at first , everything ran fine. Suddenly , one evening , everything went downhill from there. I never get more than 2.1Mbps on my 4Mbps line. I stopped counting all the faults I logged. You tell them if it is not fixed , you are going to cancel. They do not care. Also one of my clients started having problems sending emails. Phoned their technical department and told them something was wrong and they insited it was on our side. Long story short , turned out to be that their static IP range was blacklisted. We asked them to remove the blacklist . Nope they said , we must use a different email server to send mails. ??? How is that for don't care? Very dissapointed. Looking for a place with better service. Also sent a mail to their support team last night again complaining about speed. Till now , still no response.</p>
Hi Thinus
Thank you for taking the time to bring this to our attention, we have sent this through to our tech team for investigation. We will be in contact with you for troubleshooting and to discuss this.
Hi Thinus
Thank you for taking the time to bring this to our attention, we have sent this through to our tech team for investigation. We will be in contact with you for troubleshooting and to discuss this.
Again , nothing happened. Still sitting with 2Mbps every month after Scott promised me the world. Really ,I give up. I am not paying this month. You can switch of the service if you want to. Terrible.
Again , nothing happened. Still sitting with 2Mbps every month after Scott promised me the world. Really ,I give up. I am not paying this month. You can switch of the service if you want to. Terrible.
And finally I cancelled my internet with Axxess. Could not handle it anymore. The no care attitudes of the people on the their side was just getting too much. When I complain about my speed the only response is sorry about that sir. Since having the problem I have not had anyone at my premesis to fix the problem. Only time I get calls to follow up is when I post on Hello Peter. I got an invoice for a 4Mbps line again and had to fight and argue that I did not get 4Mbps for the last six months. Eventually got credit notes. Thanks for that. I will go seek joy elsewhere.
And finally I cancelled my internet with Axxess. Could not handle it anymore. The no care attitudes of the people on the their side was just getting too much. When I complain about my speed the only response is sorry about that sir. Since having the problem I have not had anyone at my premesis to fix the problem. Only time I get calls to follow up is when I post on Hello Peter. I got an invoice for a 4Mbps line again and had to fight and argue that I did not get 4Mbps for the last six months. Eventually got credit notes. Thanks for that. I will go seek joy elsewhere.