Terrible service and inability to supply internet

It has now been 12 days of absolute incompetency and pathetic service from Axxess. With the whole Axxess Cell C fixed LTE ending they switched me over to Axxess MTN fixed LTE. My Cell C account ended promptly end of November and thus since 1 December I have not had proper internet. Each time I try to call then I have to make 20 or more attempts before the call actually goes through and then I am put on hold for over half an hour before someone bothers to attempt to assist me. Every time thus far the so called tech support person has been grossly *********** and unable to even begin to resolve the issue. I was sent a SIM card and it did not work so I needed a replacement SIM card. Axxess were not able to complete this simple process yet! The service is really terrible, I have tried numerous different channels, messenger, email (never even gets a reply and the online ticket system (I get completely irrelevant copy and paste answers to my complaints. This cannot go on like this and has to be resolved, but it is unfortunate I am forced to cancel my service with them.