Terrible Service- A big money making ****!

I have had no internet connection since 26 Nov 2019.

I’ve been fighting a brick wall trying to fix the connectivity issue with them. The only time they contacted me was to enquire about my unpaid invoice. I told them that I won’t settle it unless they fixed my internet connection. They continue to say that they cannot help me if I don’t pay my invoice. I paid my invoice and even had fast assistance with getting it connected only for them to disconnect my service 2 days later.

I’ve logged endless amounts of tickets to get assistance with resolving the issue but don’t get a response and if I do it’s only after while and still with no solution and some excuse.

The last response I got was from a lady telling me that my service had been blocked and that I must pay for a different service to get internet.

They have been pathetic and very unprofessional.

This has been such a frustrating and training experience that has slowed me down so much as I relay on WiFi since l work from home. They ignore you flat out.

My journey with this ISP has been so unpleasant. The worst service I have ever experienced in my life!