Terrible service

I signed up with axxess end of June 2015 with a 2 GB mobile data bundle. The first month (July 2015) went well. On the 3rd of August I was blocked as Axxess says I have used 2.3 GB of data for the morning of the 3rd of August 2015. I was not on the internet as I battled to get connected. Axxess technical staff can't tell me where then data was used and they would find out from MTN but till now did not give me any answer. Today the 4th August I phoned again, the message I get for option 1 (Technical service) and option 2 (accounts) is that they have high call volumes due to technical related queries and I am not surprise as to why they have high call volumes. But funny enough when I used option 3 (new sales) I went through straight to a consultant! Now that is how the old customers are treated. I even asked who the owners/managers are and they gave me their names ( Dale and JoeAnne). I asked if one of them can give me a call, but till no I was not contacted. People be careful, cheap deal may not be so cheap. I never had a problem with MTN pay as you go but I think it is a bit expensive. So I went for Axxess, but I think it was a mistake.