Terrible Service!

<p>I have logged a ticket a month ago regarding slow download speeds and unstable service. After a lot of back and forth correspondence my query is still not resolved. I have now decided to move to a different ISP and enquired about the steps I should follow in order to initiate a cancellation and when such a cancellation will be effective. The advisor then simply responded with if I want my line transferred back to Telkom or not, not even making an effort to answer my questions. I am extremely unhappy that the advisor did not even make an effort to retain me as a customer or provide solutions to my problems, and if this is how Axxess values their customers, I am not having any second thoughts of changing to a different ISP. Previously, I have also enquired about data shaping and throttling, however the advisor simply chose to ignore my questions, and changed the subject. When I initially signed up with Axxess I had a completly different view of the company, as many of my friends reccomended Axxess to me, however I believe they will also follow my example soon and move to a different ISP. </p> <p> </p> <p>*PS. Please conduct any further correspondence via email as I am not always able to answer my phone.</p>