terrible horrible service

the accounts department is completely useless, they keep on changing my payment method to eft from debit as according to them my debit order fails every month but there is no debit order from axxess reflecting on my bank account I have been sending them my bank statements as proof that there is no returned debit order or even a debit order from them, they can not provide me with the proof where they try to debit my account, and it is the same story each and every month. horrible service

the service is beyond horrible, if you call the accounts department no one answers the phone and when they answer they keep on dropping the call without assisting and sorting out the issue.

i really hope and wish that Andrew (chief executive officer) as well as Franco (founder and marketing director) gets to see this message.