Terrible experience. I am disappointed.

I have registered a new domain name at CIPC, I was referred to AXXESS for them to host my domain, I saw their prices are great, I took an option where website hosting is also available. After starting to create a new website I tested to publish button.... My website is not going live, I asked a friend for help because the 24/7 support team was unavailable from AXXESS. My friend showed me the error which was on AXXESS's side. The next day the 24/7 support was available, I explained my issue to the low qualified chat agent. He told me to send an email. Since then I haven't got a reply and they deducted an amount, I registered on the last day of the month with no live website and no support.