Terrible experience for Hosting

Good day

I im sick and tired of these constant t IP blocks, my site has been down and im loosing business as we speak i just called to have the block removed so I may be able to upload my site. This has been the most unpleasant experience.

As i have not been able to use a service I'm paying for. I am appaled by the lack of support and dont care attitude that your support staff has. That has left our business not getting customers due to the lack of technical support.

Things are already tough due to covid, quite frankly I have to say you have made our experience worse.

Please be more efficient in alerting us with when and why the IP blocks occur. as we cannot log in and receive or emails. As we are starting to believe this is being done deliberately to frustrate us.

The last time I have been able to sync this account is the 21st of September. We have paid for this service and we are not even able to use it. I'm utterly devastated and will tell my clients to begin moving their hosting packages to other providers.