Terrible customer service... Actually, there is no customer service.

I notified Axxess that I don't have internet connection on my line on the 31st of October. I sent a follow up on 1st November requesting assistance. I requested a response to my request on 4th November. Still haven't received a response... I guess this why they want you to pay beforehand so that they don't have to fulfill their promises of caring for the customer.