Terrible Axxess Fibre Service

Good day I've been a member with Axxess fibre since August 2021 and never have I receive upload / download speeds I've been assigned and paying for. My account number is: 237567

Up until 30 April 2025, I had a contract with Axxess where I'm suppose to receive 75/75 Mbps @ R795 per month however as of 1 May 2025 I've been upgraded to 100/100 Mbps @ R865 per month (and if needed I can provide the invoice and proof of payment for last upgrade).

I've done many speedtests with the website axxess has provided me with where (on average) I receive 15Mbps download & 50Mbps upload results. As I'm writing this review I did another test where I received 6.5Mbps download & 24Mbps upload results TWICE (and if needed I can provide those results as well). I've even ran a speedtest at a friend's apartment in my neighborhood to check if it could be the fibre lines which octotel provides but his speeds were fine. In fact he got way more download speed than I've ever received even though he's on a lower upload/download combo and pays way less than I do.

When I called Axxess on Monday to help me with this issue they recommended that I do speedtest by connecting my laptop directly with the fibre and the results were much better (71 down/ 75 up) but as I informed the agent/consultant that doesn't help me at all because what's the point of having WiFi when I have to disconnect my WiFi router in order to have faster internet??

Speaking of the router, It's the same router Axxess provided me with to connect my fibre WiFi.

I really don't know what else I can except for cancelling my membership and look for another service provider because this is utterly ridiculous.

As already mentioned, I've got evidence of everything I listed in the email so if needed I can provide it.

I hope I get response as soon as possible