Terrible - agents give incorrect or false information to avoid having to solve problems or log faults

I have had repeatedly had internet issues since joining in 2019. On 9 June 2022 the internet went down once again and I wanted them to log a fault so Frogfoot could come fix the problem. They told me it was down due to a maintenance upgrade affecting my area until 24 June 2022. I asked for a discount which was refused. It turns out that the maintenance project that started on 24 June was only affecting Ermelo and Durban and not Richards Bay. On 24 June when the internet was still down I asked them to log a fault which o could only do yesterday morning (Monday). Still have not sent Frogfoot a ticket. Had their agents not told me such inaccurate information and simply assumed or intentionally **** that my internet was off due to maintenance, I could have had a fault logged on 9 June instead of now only on 27 June 2022 and they still refuse to give me a discount for June. Sharks!