Terrable service, no customer support and to busy to phone client and providing feedback

I have been a client with axxess for now over a year and I recently moved properties. I have requested to move a fiber line from the old property to the new one. All was good as I did it over the app. I made a mistake when typing in the my phone number with one digit, but I was not aware of this mistake until I phone axxess to get an update. the lady I spoke to then said she cannot do anything until 10 days have not passed. so I waited, only then a lady from Axxess phoned me saying that Open serve cannot contact me due to my number not working. She then wanted to confirm my phone number, which I provided it to her. fist of i think that it was a thing that she could have picked up on her own with out phoning me, but at least she did and I knew what was going on. three day passed and I received a call (Monday) confirming that Open server will be coming to do the instalation the next day (Tuesday) and I should be home on the. The whole day have pass and no one should up. again I had to phone axxess to get an update, the person told me that Axxess cannot do anything but escalate the call and I should wait. I ask again why I should keep phoning to get an update and not the other way around. surely it should be in Axxess proirity to find out if work is being done by there suppliers or not, the Technican finally showed up on the Friday to install the line and again there was a issue. the line was dead. The technichan informed me that he needs to log a call with another team to do this and it normally takes 2 days for them to fix the line. we are already on the next week Tuesday again and I still have not hearr anyone phoning to confirm if all was sorted or not. if Axxess just picked up the phone to find out and offered to excalte the issue all would ahve been fine. At least I would have felt that I am receiving some sort of service. but today when I phoned Axxess the lady told me that they are to busy to phone clients to do updates. I have no idea of what is going on. No visiablity, and need to work from home as i do not know when someone will be showing up. The fact that i have no Fiber means I have to use mobile data, and to use this becomes quit expensing, and axxess is happy to charge me for the line I cannot use and have no issue sitting back and doing nothing. Surely Axxess should have a integrated plateform with open serve to confirm status of tickets? how else do you confirm SLA is being met and honored?