Telkom Line Dead

<p>My Telkom line has now been off from 9:45 17 October 2016 and its 16:00 25 October 2016 making it 8 days the internet is off without any notification or assistance on when it wil be back online.</p> <p>I phoned Telkom and axxess on the 17 October asking whats going on. axxess reported the line at 18:32 17 October 2016 ***. The Telkom call centre representative said that they are upgrading the exchange and will be offline until 17:00 the next day. I got home at 18:30 on the 18 October 2016 and the telkom line is dead. phoned telkom once again and the call centre representative said it should have been online at 17:00, which i rep**** well its not. He then looked at the system and said it will be on at 17:00 on the 21 October, I opened a support log on axxess platform for this and the following was said "</p> <p>Hi I phoned in yesterday and my telkom line is still down. you guys logged a call with ***.</p> <p>Can I please get a status on this."</p> <p> </p> <p>This was the response I received on the 21 October.</p> <p>"Lukhanyo M – 2016-10-21 02:32:52</p> <p> <br />Good day,</p> <p>With regards to your Line Issues, we have checked with our Telkom Manager, and they report that The Exchange in your area was in fact down since the 17th of this Month, and that it should be up by 12 pm today. Once again I truly apologize for any inconvenience you may have experienced."</p> <p>I patienty waited until 21 October 2016 and when I got home at 18:30 the line was still dead and phoned in once again. They again said wow it should have been on by now, which I rep**** wow no **** its still not on hence the reason me phoning in once again.</p> <p> </p> <p>I then updated the axxess support call with the following.</p> <p>"</p> <p>Client – 2016-10-21 19:05:55</p> <p>Hi</p> <p>The internet is still down and this is starting to get ridiculous."</p> <p>Which I got a response</p> <p> </p> <p>"</p> <p>Jayden N – 2016-10-21 22:41:50</p> <p> <br />Good Day</p> <p>It would seem that there has been no feedback from Telkom as yet. We have updated and escalated the fault on our end.</p> <p>Apologies for the delays.</p> <p>Thanks."</p> <p> </p> <p>I then waited until monday hoping something will be happening. Well to my surprise nothing, no communication from telkom or axxess. I then updated the log as follow.</p> <p>"</p> <p>Client – 2016-10-24 08:11:48</p> <p> <br />Hi</p> <p>Internet is still down, I am requesting now that a telkom guy comes out tonight to fix the issue as its been a week now that i have no internet, and then I will need to pay the full amount from axxess other wise you just switch it off. if this doesnt get sorted out soon i am forced to go and post on hello peter."</p> <p> </p> <p>Which I got a response back.</p> <p>"</p> <p>Trevor M – 2016-10-24 09:56:47</p> <p> <br />Good day</p> <p>There is still no feed back from Telkom,we therefore have updated and escalated the fault from our end in order to get them to attend to site as soon as possible."</p> <p> </p> <p>A lady from telkom phoned me yesterday at around 16:00 asking when they can send out a technician to come have a look. I said I only get home at 18:30 as I work in Somerset West, which she rep**** well thats going to be a problem because they can only send out technicians until 16:00. I then rep**** that I will make a plan to get someone to be at home today at 15:30 and please make sure they send someone out. </p> <p> </p> <p>My wife had to take half day leave from her job to be there and no f****ng one pitched. </p> <p>Come month end axxess will be very quick to do the debit order to take money but as of yet I have not have decent feedback from Axxess and will for sure not recommend Axxess to anyone. If this issue is not sorted in the next day I am going to end my subscription with axxess and look for another service provider. </p>