*********** technician

I am writing to express my dissatisfaction with the recent service I received from your company, specifically regarding a technician's visit to replace my router.

On [insert date], your technician arrived at my residence to install a new router. Unfortunately, the experience was far from satisfactory for several reasons:

1. **Incomplete Service:** The technician left without properly connecting the new router, leaving me without an internet connection. This has caused significant disruption to my daily activities.

2. **Unprofessional Attitude:** The technician displayed an aggressive attitude during the visit. This behavior is unacceptable and made the entire experience uncomfortable.

3. **Poor Presentation:** The technician's appearance was unprofessional and did not align with the standards I would expect from a representative of Axxess.

Given these issues, I am requesting immediate action to resolve the connectivity problem caused by the technician's incomplete work. Additionally, I would appreciate it if you could address the concerns regarding the technician's conduct and presentation, ensuring that future interactions with Axxess personnel are conducted in a professional and respectful manner.

I trust that Axxess will take this matter seriously and provide a prompt resolution. I look forward to your response.