Technical Support letting us down.

We have been happy customers of Axxess for over 10 years. However the technical support is letting us down terribly. I have been trying since 17 April to get my email on my cell phone. I keep getting the wrong information preventing it from working. It takes 2-3 days to get a reply to e-mails, meaning you can only communicate 2/week. A different consultant replies each time, and doesn't seem to bother reading the past e-mails to see what has been done so far. This morning they told me I used the wrong username or password and that's why it is not working. Another 2 days gone. I have asked for my problem to be escalated, I get no reply and no contact details. VERY disappointing, Axxess. Re-train your staff please.