********** Support Staff

I am busy moving from another ISP to Axxess and found I am being messaged about 2 separate lines for the same location. I then decided to speak to their support team today and when I got hold of a support person instead of removing one of the lines on my name due to being at the same address she felt the urge to tell me I am wrong and will be charged for both. Only after I had to write the message again in all caps and ask her to put me through to a manager did she ask which line must be cancelled. I then told her which to remove as I did not order that speed. This also had to be repeated before the request was understood after this it still seems that it ended up being a email to a different department and that is more time taken to try and pad my bill.