Support personal do not read the history of a support ticket. 6th day and no joy.

On Friday morning the 2nd of Feb I opened a ticket to state that my line is syncing at 2mbps instead of 10mbps. I was told "Your line is fine. We see it syncing at 10 mbps". I phoned to explain that I'm seeing 2mbps sync on two different brand routers. I connected to the Telkom/Openserve guest account and attached screenshots that confirmed I was getting speeds of less than 2 mbps. I keep being telled "It looks fine on our side". Eventually a fault was logged with Telkom/Openserve. I am still waiting for feedback. Every time I follow up on ticket e0d0jjbaff I get told that everything looks fine but that I should send a screenshot of the speed test whilst connected to the test account. This is whilst I have supp**** multiple screenshots of this already. I was told the matter has been escalated but then a day still goes by without me hearing anything. I have tried explaining that there is obviously a fault somewhere with the software being used to check line sync speeds from Axxess side since two seperate fully functional hardware devices are reporting a 2mbps sync speed. The tag line on the emails I get are "Resolving issues and answering your questions are our top priority". This is not my experience.