Super lame customer service and lack of efficiency from Axxess!

Axxess is a title more affordable than the other ISPs in South Africa. But it seems what you save in price you end up paying later via their inefficient customer service and setup experience.

I have been waiting for WEEKS for Axxess to get me online and have spent over R300 on airtime trying to call them and yet I am still nowhere close to being connected!

At this point I would rather switch ISPs and pay the extra premium if that means I'll be connected and respected as a consumer.

You will spent approximately 30 waiting on the phone - just to speak to someone. And when you do they can't help and you will continue to put you on hold for another while before dropping the call - "network issues".

As a paying customer and a person who relies on the internet to make a living, this is causing me a great deal of stress, money and time.

What's worse is the fact that no one from Axxess seems to be acknowledging this at all, I have emailed, written to them on Facebook inbox etc. I have no idea what else I can do.

My advice for anyone looking for a reliable ISP is DO NOT USE AXXESS! They are the worst. Instead, use MWEB they seem to value their customers and are prompt to respond and actually HELP YOU, unlike AXXESS.