Such a bad experience 😞😞

I am extremely unhappy about the service I am receiving... My internet connection was extremely slow last week but I could actually get some stuff done until Friday when it didn't work completely... I called support and they tried to to troubleshoot but nothing worked. The lady said she will escalate the matter...i called again Saturday morning only to find out the matter was not escalated the day before after speaking to the supervisor.it was escalated again and I was asked to wait 48 hours... As I am typing this, my internet still doesn't work...i got an sms this morning saying that the matter is escalated but still no communication has been received... I have a huge family and I work online... I've had to buy data For R150 every day for the past 5 days... This is really really upsetting.. I really don't know what to do at this point.