rM
rasheed M
1 reviews | Active since Jun 2013
26 Dec 2022, 20:12
#Stay away from Axxess. Do yourself a huge favour
Worst possible experience. I am on a 500/250 line at R1195 a month and the service is absolutely disappointing. We are currently offline for 36hours. On Friday we were down for 15 Hours. The downtime for the past 3 weeks has been really frustrating. All support team advises is we apologize for the inconvenience and our techs are investigating. Intermittent and no connection has been the order over the past 3 weeks. Some rogue IP story is what we keep getting slapped back.
Between Axxess and Zoom Fibre one is like a soccer ball, being kicked between them.
Please do yourself a huge favor and stay away, spend your money elsewhere.
Helpful (0)
Replies (2)0
Replies (2)rM
rasheed M's updateReviewer Update
27 Dec 2022, 18:39It is now 60 hours without any resolve.
rM
rasheed M's update27 Dec 2022, 18:39
Reviewer Update
It is now 60 hours without any resolve.
rM
rasheed M's updateReviewer Update
28 Dec 2022, 15:28Today is the 4th day without any resolve whatsoever.
Yes, Gibraltar from Zoom Fibre did call to try and assist.
As for Axxess, the silence is absolutely defeaning. Accounts still demand payment despite the downtime period.
Absolutely shocking, Please beware
Yes, Gibraltar from Zoom Fibre did call to try and assist.
As for Axxess, the silence is absolutely defeaning. Accounts still demand payment despite the downtime period.
Absolutely shocking, Please beware
rM
rasheed M's update28 Dec 2022, 15:28
Reviewer Update
Today is the 4th day without any resolve whatsoever.
Yes, Gibraltar from Zoom Fibre did call to try and assist.
As for Axxess, the silence is absolutely defeaning. Accounts still demand payment despite the downtime period.
Absolutely shocking, Please beware
Yes, Gibraltar from Zoom Fibre did call to try and assist.
As for Axxess, the silence is absolutely defeaning. Accounts still demand payment despite the downtime period.
Absolutely shocking, Please beware