STAY AWAY FROM AXXESS!

I went to the following webpage in Nov 2019: https://www.axxess.co.za/fibre/uncapped There I decided to signup for my fibre services via Axxess, as I was having trouble with my ISP at the time (intermittent connectivity issues month on month), so I requested to move my services and thought happy days, I look forward to 1 January 2020 when I'm with Axxess. Then starts the DOWNHILL! My service gets moved over, my fibre works for a day or so, then my intermittent connectivity issues start. Meanwhile I have to give my old ISP their router back, so I email axxess asking when I'll get my router (on that page it says I'll get a router). No answer for DAYS. Today 7 Jan I have intermittent connectivity, so I phone them, they logged a fault. At the same time I query about my router, only to find out that migrations don't get a free router. I'm like WTH! Why on earth would I migrate a line only to not end up with a router, so in the end financially it'll cost me an additional R2000 or whatever to get a new router (if I keep the one from my old ISP they penalise me R2500). So then I'm like ok I'll just migrate back to my old ISP (i have the same intermittent issues with you anyway) and then I don't have this router worry to deal with. I go online I go to cancel my service, SHOCK AND HORROR, now Axxess wants to charge me a R999 penalty for cancelling!! For WHAT? Seriously? They gave me NOTHING, and yet I get a penalty fee? So I phone and ask to speak to a manager, only to be told nope sorry one will call you back. Still waiting! I go onto their online chat, the person says, phone in and ask to speak to a manager. I'm with them 7 days and this is the nice customer service I get as a new customer, someone who's adding to their bottom line. No no no!

STAY AWAY FROM AXXESS!

Next, I'll be heading on over to chat to the likes of ISPA and the CPA ombudsman, something's rotten there at AXXESS!