Slow speed since 24/06/2015

I laid a complaint on the 24/06/2015 with Axxess, that I had a problem with my ADSL account/line. Axxess are my ADSL line and account provider. <br> <br> I discovered that the 2meg line from Telkom with an uncapped account next door gets greater download speeds than I do. <br> <br> I got a 10MEG line with a CAPPED account.<br> <br> Needless to say here we are 12 days later and my line speed has got even slower. If you phone or email them they give you this \its reported on our website"... \""there are latency issues\"" and they are giving it the highest priority. We cannot give you any time line???? or the best is \""i have found a port issue and reset it"