Slow line and unresponsive agents

I've had a terribly slow line for two weeks now - nothing has been done about it. Even though I have my DSL line with Axxess, they want me to contact Telkom myself and resolve the issue myself?! They allowed Telkom to close the ticket?!?! It would appear having a line with Axxess is no different from having a line directly with Telkom - so don't waste your money.<br> <br> Every time I call in they want me to repeat the same tests, even though nothing changed. <br> <br> AXXESS - FOLLOW UP ON OPEN ISSUES. THIS IS HIGHLY UNACCEPTABLE. STOP IGNORING THE ISSUES, HOPING THEY WILL GO AWAY!!!!!!