Slow internet speed

<p>I have been battling with Axxess for over 6 weeks now. I have a 10MB line and my Internet speed is always below 1.8MB or below, not to mention that it has been inconsistent and has been constantly switching on and off.</p> <p>I have logged so many calls and sent tickets and this problem is yet to be resolved. In response, the technicians at Axxess apologise and promise to reslove the problem. Now the technical consultant says the problem is on myside as below.</p> <p>Dear Axxess Client, I have checked your session log and it shows that your connection is very unstable. The connection keeps on dropping due to user request. User request means client's equipment(smart devices) keeps dropping the line. Clients must to use process of elimination to determine which device is causing the connection to drop. Disconnect all devices from the router. Including wireless printers, tablets cell phones, gaming devices etc. Leave only the router connected for 30 minutes. If that is stable begin to add on 1 device every 30 minutes to see which devise is causing the disconnects. It can be a faulty network card on a PC, Trojan etc. Client can download Super Anti Spyware( there is a free version available) , install it on all PC?s do an update and then a complete scan on the PC?s to remove viruses. Kind Regards, ADSL Support Technician</p> <p>Regards,<br />Athandile N***e</p> <p>For the first 2 months they were the best provider and now they are the worst and i am being sent from pillar to post regarding this. I pay so much money every month and do not get any concrete support. It seems like they just want to move the issue to the customer everytime.</p> <p> </p> <p>I will move my services to another service provider due this *********** and useless service provider. This is ****************. </p>