Slow internet, slower service

We switched to Axxess and everything was great until they suggested we merge our accounts after they botched our account settings. I paid for extra band with despite the their fact that it was their fault. <br> <br> Now we have slow internet and their help line makes some of Telkom's staff seem competent! I have now been on hold for 16 minutes and counting after being cut off! Not the first time this has happened!