slow annoying speeds

I am very annoyed and angry that I spend so much money on my line but don't even receive 1mbps on my uncapped 10mbps when downloading p2p torrents or streaming or anything it's all so unbelievably slow.. This is disgusting. Besides this every night I have called to complain about this issue and get told we reset the line which I agree helped back to 950kbs (not even over 1mbps on 10mbps line) speed but then the same thing the next day with slow speeds. My line number is ***. If this issue is not resolved by next week I want a full refund every month until the problem is solved or if I must a refund and cancel the contract which then unfortunately I will take matters further and go to the media and make sure they understand how axxess works and what I personally think and what other people think that have sent you messages on hellopeter. I don't want to hear excuses about my line with telkom is a issue as this has been tested with my friends details on my router and he gets higher speeds in general. So either another solution could be added like upgrading my line or sort out the issue. I expect a immediate response. I don't want excuses only results. Thanks.