ZM
Ziggy M

1 reviews | Active since Feb 2012

09 Dec 2016, 13:47

Slow and Unsteady Internet

<p>I have been battling with Axxess for over a month. I have a 4MB line and my Internet speed is always on 2MB or below, not to mention that it has been inconsistent and has been constantly switching on and off. I have logged so many calls and sent tickets and this problem is yet to be resolved. In response, the technicians at Axxess apologise and promise to reslove the problem with Telkom, however nothing has been resolved as of yet and I am extremely tired of having to phone Axxess everyday in order to have access to the Internet which I am paying for whether it works or not. I receive reference numbers that the problem has been escalated with Telkom, but I hear no further feedback and the Internet speed and inconsistency remains the same. This is **************** as I still pay the same amount every month and I am unable to use the Internet properly. If the problem persists and is not resolved within the next 2 days, I will be on the search for an ISP who will be able to tend to my needs. </p>

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Replies (2)
Axxess.co.za
Axxess.co.za's reply12 Dec 2016, 08:31
Official

Hi Ziggy

Thank you for bringing this to our attention, we have sent this through for urgent attention, as soon as we receive feedback on this line fault our lines team will get in contact with you.

ZM
Ziggy M's update29 Dec 2016, 11:15
Reviewer Update

To this time what is already over one month the problem was not solve and I pay for services which I'm not able to use. All of you guys who want to take from any ISP the Combo Package please thing twice before you take your the decision. I called and sent many e-mails to Axxess but the problem still exist. Axxess reply to me that they are sorry and they escalated the problem with Telkom but to this time nothing happend.