Sim is still not activated a week after payment for services

I purchased a 2GB data deal and asked the sim card to be delivered (at an exorbitant price of R140), as I believed that this would speed up the Rica process and have the sim connected to the internet earlier than buying one myself. The sim was delivered on the 23rd of November and I handed over the required documents for Rica. The courier was satisfied and left.

By the 26th of November the router still gave me an error code 289 (B593 Huawei), which means the APN is incorrect or that the sim is not activated. I wrote a ticket explaining this and asked for assistance in activating the sim on the account 145975.

I have tried all the methods at my disposal to activate the sim via MTN, but as this is a data sim it cannot make calls and as I do not possess a physical number to this sim and have no way of finding one I cannot activate my sim without Axxess.

On the 28th I have still not received a response. Instead, their support team has closed the ticket. I opened it again and demanded to receive service before the 1st of December. No response has been received as of yet. If no service has been provided more than a week from purchasing their services I expect a full refund, including that of the exorbitant delivery fee.