Shockingly poor service delivery

I have an access account for fibre to the home. My internet has been down since Friday which makes it 6 days now. I have raised numerous tickets, called them on numerous occasions and still nothing has been done. The cable outside has broken and technicians were here, sat in their vehicle and said they need to plant a new pole. All that is needed is a new cable needs to be run from one side of the road to the other side of the road, yet nothing was done and I am still waiting. Yet if I pay my account 6 days later, I will be disconnected until I make a payment. Everyone is just making excuses and nothing is getting done. In addition to that, when I did have internet I was not getting the speeds that I am paying for. Often running at 50% slower than what I pay for. When that was reported nothing was done about it then either.