Shocking support service

I have been quite happy with the service from Axxess until I ordered a fibre line. The lack of service has been shocking and this experience has certainly changed my opinion of Axxess. A few minutes after the Frogfoot technician completed installation and I was live, Axxess deducted a pro rata amount from my account. With no communication from the technician or support as to how to connect my router!!!! That was on the 14th January. Calling the call centre is a complete waste of time as it's always a high call volume. Today I went into the Axxess offices, no apology, nothing. I was just told I should have called and spoken to a technician. So, the receptionist said she'd book a call with a technician, who would call me at 2pm today, 28th January. It is now 3:52pm and still no call. I can't cancel my service as I will be charged an amount of R1000 for installation... I've paid pro rata for the month but have no Fibre internet. I regret not listening to colleagues who suggested other service providers. To say that I'm disappointed is an understatement. Disgusted more like it.