SHocking speed and line keeps dropping - Been over a month

<p>I logged a complaint on the 18th of September 2016 about my line speed being half of the 20MB that I am paying for, as well as line keeps dropping. It's been over a month and still not resolved after following up for a month now. What the hell am I paying for exactly. I am disguisted by their service and lack of follow through. I've been promised many times that this will be fixed.</p> <p>I don't recommend anyone use their service cause you'll be paying for poor service.</p>