Shocking Services and Lack of Decent Answers

I unplugged the power from my router on Saturday 6 June 2020 and my internet connection did not come up again when I restored the power. I called Axxess immediately to report this after 21 minutes on the phone the call cut. I called back and proceeded to spend another 29 minutes with no resolution. The person said it is a Frogfoot issue. Sunday 7 June still no internet and still no service from Axxess. Apparently Axxess were escalating it. Monday 8 June 07:30 after 17 minutes Musa had the same story and promised to get a manager to call me back. 09:04 spoke to Tumi who had the same story and also promised to get a manager to call me back. 11:01 spent 50 minutes speaking to Luzuko who tried to resolve the issue again. Apparently it has to do with the upstream providers, no longer Frogfoot. I am at the end of my tether. How much time and money must we spend on top of the monthly fee to have connectivity. Why is the Axxess COO not sorting this out personally or are they too special.