Shocking service received.

I am totally disappointed with the service I have received from Axxess and this is related to ticket 9a78m5hjcf.

No one is willing to help and every agent I speak/chat to keeps transferring me from one department to another. Since Tuesday I have been phoning and texting wanting to place order and since I have been told several times that debit order option is blocked on my account I can't continue unless I use a credit card option as if I do have or is it now Axxess is only serving customer with credit card only. Why is it so difficult to process my order, I mean I have submitted all RICA documents as requested and I have enough credit to place order but NO I MUST HAVE A CREDIT CARD TO CONTINUE. All I need is a fixed Vodacom 5G SIM card (standard package) with ZTE router for address 7828 3rd avenue Lawley 1830. IS THAT TOO MUCH TO ASK.

If by the end of business day tomorrow I have not received solution to this I therefore demand a full refund and I can take all my service to Afrihost because I see my business at Axxess is no longer welcome.

I hope to get a positive feedback very soon and not just an apology.