Shocking service from Axxess

I have been a loyal Axxess customers for years and have recently experienced some of the worst service I have seen in a long time. I requested a service change from 10 mbps to 4 mbps on the 31st of August only to find out in January 2019 that they never completed the service change and I have been paying for a 10mbps line for 4 months after I requested a change. I then get an invoice for R39 which was never communicated to me and immediately they try and deduct the amount without any confirmation from my side. They then also deduct R10. I email to try and understand what is going on and the person on the other side has no clue what is going on and even gives the wrong amounts and can not explain anything. I then get home to find my line has been suspended and no one can help me. Please do not use Axxess rather find another service provider that actually knows what is going on on your account because I can assure you Axxess does not!