Shocking service

So i get a new fibre line connected from my previous isp on the 18th Jan, 21 Jan i get told my services is been suspended because i have a outstanding acc after i clearly ask debit order to be submitted 25th Jan.. its a friday aftermoon 5om guess what axxess goes and suspended my service, support sorry sir its a error, tou email then you email them you get ticket back accounts only works mon to friday.. should i be sorry that i moved over? Must i log a case qith NCA, Best i think let me start and sent an email to the ceo, its mos easy to get the ceo email address... This is definitely not customer service