SHOCKING SERVICE!!!

<p>I recently signed up with Axxess and had been experiencing very slow speeds of 0.6 Mbps - 1Mbps considering I have a 4Mbps account. On 23 May I received an email confirming they had logged the fault with Telkom. To my horror, I have gone from slow speeds to NO speeds at all since I now have NO internet period! As if that isn't bad enough, my adsl landline is now completely DEAD since Monday meaning it is impossible for me to even call Axxess or Telkom. I work online from home so this is now affecting my income as well. I have been forced to spend hundreds of rands on buying data bundles after I have already paid my account in full. What's more, I've only just paid my account last week only to receive another invoice this morning. EXTREMELY fast in sending invoices yet I am receiving NO service at all. All I get is emails telling me the fault has been escalated since 23 May. Yesterday, I received the first call from Mark who said he is checking on the problem and will be calling me back shortly. Needless to say, I am STILL waiting a day later for him to call me back. And the longer I have no line, no internet, the more it effects my entire family as I am the sole breadwinner in the family. I am utterly disgusted in this service - or lack thereof. My email to Axxess this morning has gone unanswered. Their *********** Facebook person doesn't bother replying to half the messages. I WANT A MANAGER TO CONTACT ME IMMEDIATELY!!!!</p>